At FitZeeLife, we prioritize your satisfaction. If you’re not entirely pleased with your purchase, you can request a return or replacement within 14 days from the date of delivery.

Note: For any damage or missing product concerns, please notify us within 3 days of receiving your order.

—Eligible Conditions for Return/Replacement
•⁠ ⁠We will accept returns or replacements under the following circumstances:
•⁠ ⁠Incorrect Product Delivered: If the product received differs from what was ordered.
•⁠ ⁠Expired Product: If the product delivered is past its expiration date.
•⁠ ⁠Damaged Product: If the product is damaged upon arrival.
•⁠ ⁠Incomplete Order: If items are missing from your order.
•⁠ ⁠Unopened & Unused Products: Products must be in their original packaging, sealed, and unused.

—Non-Eligible Conditions for Return/Replacement

•⁠ ⁠Returns or replacements will not be accepted in the following situations:
•⁠ ⁠Opened or Used Products: Items that have been opened or used.
•⁠ ⁠Taste and Aroma Preferences: Dissatisfaction due to personal taste or aroma preferences. Taste and aroma are subjective and can vary based on individual preferences.
•⁠ ⁠Perceived Changes in Product Taste: Variations in taste due to natural ingredient changes, which do not affect the product’s nutritional value.
•⁠ ⁠Medical Reactions: Any adverse reactions such as rashes, headaches, or stomach issues. We recommend consulting with a healthcare professional before using any nutritional products.
•⁠ ⁠Texture and Solubility Variations: Differences in texture or solubility due to natural ingredient variations or seasonal changes.
•⁠ ⁠Late Reporting: Damage or missing product issues reported after 3 days from delivery.
•⁠ ⁠Late Return Requests: Return or replacement requests made after 14 days from the delivery date.

—Return Shipping

If your return meets the eligible conditions, we will initiate the return or replacement process. However, please note:
Shipping Charges: For returns not covered under the eligible conditions, you will be responsible for the return shipping costs. These charges will depend on the weight and dimensions of the product being returned.

—Contact Us

For any return or replacement inquiries, please reach out to our customer support team:
📧 Email: info@fitzeelife.com

📞 Phone: 7717463603