Refund & Replacement Policy

At FitzeeLife, customer satisfaction is our top priority. We strive to provide high-quality wellness products, but if you’re not fully satisfied with your purchase, we’re here to help.

Replacement & Exchange Policy

• If your product arrives damaged, defective, or incorrect, you may request a replacement or exchange within 7 days of delivery.
• To be eligible, please provide:
  
  • Order ID
  • Photos or video of the damaged/defective item
  • Unboxing video (mandatory in case of damage claims)

Replacement Delivery Timeframe

Once the replacement or exchange request is approved, the new item will be:

• Dispatched within 3 business days
• Delivered within 5–7 business days, depending on your location and courier service.

Refund Policy

• Refunds are applicable only if the product is defective, damaged, or not delivered, and the claim is raised within 7 days of order receipt.
• If approved, refunds will be credited within 5–7 working days to the original payment method.
• Refunds are not provided for:
  
  • Incorrect usage or change of mind
  • Orders placed with incorrect details by the customer

Conditions for Refunds & Replacements

• Product must be unused and in original condition
• Must be returned with all packaging and labels
• We reserve the right to reject refund/replacement requests that do not meet our criteria

How to Request a Refund/Replacement?

Email us at [support@FitZeelife.com] with your:

• Order ID
• Issue description
• Required evidence (images/videos)

Return Shipping

We will initiate the return or replacement process if your return meets the eligible conditions. However, please note:

• Shipping Charges: For returns not covered under the eligible conditions, you will be responsible for the return shipping costs. These charges will depend on the weight and dimensions of the product being returned.

Contact Us

For any return or replacement inquiries, please reach out to our customer support team:

• 📧 Email: support@fitzeelife.com
• 📞 Phone: +91-7717463603